Upgrade and set up your Sky Q STB
Select box package
Select package screen
© 2021 by Jayde-Olivia
Upgrade your Sky Q box
During the COVID-19 pandemic, it was decided that it was the perfect time to implement a new journey on the Sky Q box that allows customers to be able to upgrade and self-install their STB.
There is no ‘self set-up’ option for the existing Sky Q users if they want to upgrade their box.
3 million customers that have non HDR capable boxes, out of those, 2.1 million are non-UHD, as well as this, 470k boxes are 1TB UHD&HDR; possibility to upgrade to the 2TB one
Support from SSU journeys, in alleviating Engineer lead times; especially in the current circumstances when the engineer visits are minimal due to COVID situation.