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Upgrade and set up your Sky Q STB

Select box package

Select package screen

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© 2021 by Jayde-Olivia

Upgrade your Sky Q box

During the COVID-19 pandemic, it was decided that it was the perfect time to implement a new journey on the Sky Q box that allows customers to be able to upgrade and self-install their STB.

  • There is no ‘self set-up’ option for the existing Sky Q users if they want to upgrade their box.

  • 3 million customers that have non HDR capable boxes, out of those, 2.1 million are non-UHD, as well as this, 470k boxes are 1TB UHD&HDR; possibility to upgrade to the 2TB one

  • Support from SSU journeys, in alleviating Engineer lead times; especially in the current circumstances when the engineer visits are minimal due to COVID situation.